Return Policy

Last Updated: February 1, 2024

At Limitless, we want you to love your purchase. If something isn’t quite right, we’re here to help make the return process simple and stress-free.

Return Eligibility

• Items marked as “Free Return Eligible” on the product page can be returned within 30 days of delivery.
• Returns must be in new, unused, and unwashed condition with original packaging.
• We do not refund original shipping fees.
• When a gift card or store credit is used, refunds are issued as store credit before credit card refunds.

How to Start a Return

Email us at support@elegancebylimitless.com with your order number and the item you'd like to return. If eligible, we will send you a return shipping label.

Non-Returnable Items

• Items marked FINAL SALE, MADE TO ORDER, CUT TO ORDER, or SPECIAL ORDER
• Installed lighting or wallpaper
• Opened bedding or used textiles
• Gift registry items (eligible for store credit only)

Oversized & White Glove Items

Items labeled as oversized or shipped via white glove service must be returned via freight. These returns are subject to:

• A 15% restocking fee based on original (pre-discounted) product price
• Deduction of original shipping and handling charges

Contact support@elegancebylimitless.com within 30 days of delivery to arrange freight return.

Damage Claims

If your item arrives damaged or incorrect, contact us at support@elegancebylimitless.com within 48 hours of delivery with photos. Please inspect all items before signing for delivery if applicable.

Important Notes

• Color variation due to monitor display is not considered a defect.
• Slight differences in rug size, texture, or color are natural and not returnable.
• Please measure carefully before placing an order. Items refused due to sizing are subject to a 15% restocking fee.

Questions?

We’re happy to help. Contact our customer care team anytime at support@elegancebylimitless.com.